Terms & Conditions

If you aren't 100% happy, email our team straight away at mst.sialbany@gmail.com.
We aim to provide high-quality service and all feedback helps us to improve each time.

1. Ordering

By placing an order on our website, you agree to give:

  • Your real name

  • Your email address

  • Your billing address

  • A delivery address (this may be the same as your billing address)

  • A contact phone number in order to process your payment

After placing your order you will receive an acknowledgement by email.

2. Shipping

The kits will be posted through Australia Post and the cost will be calculated and confirmed when the Order is received.

3. Products

We reserve the right to modify or change product specifications. We do this in order to improve our product range and availability. This will only be done when we consider the alternate product to be equal or better in performance and suitability. From time to time products may not exactly match photographs on our website. Every product is intended for use only for the activity described. Products to be used by children should only be used under proper adult supervision. The selection and suitability of items to be used by children remains at the discretion of the purchaser.

4.  Privacy and Personal Data

SI Albany respects the privacy of every individual who visits our website. This Privacy Policy outlines the information the Multi-Sensory Time group may collect and how we may use that information.

So that we can deliver your order to you, we will provide your details to our couriers and postal service providers that deliver your order.

We will not collect any personally identifiable information about you (e.g., your name, address, telephone number or e-mail address (“personal data”) through our websites unless you have provided it to us voluntarily. When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our products and services; we may use that information to contact you. We do not now and do not intend to sell, rent or market personal data about you to third parties.

5. Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

6. Payment and Security

You do not enter any credit card data into the MST (Multi-Sensory Time ) website.

You can contact us via email with your queries, problems or questions to mst.sialbany@gmail.com

Events beyond our control -  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

7. Prices and GST

Our prices, as stated on our website, are in Australian dollars. We reserve the right to alter prices at any time. The price paid for the product will include Australian GST, and this will also be shown on your invoice once the order has been placed.

8. Cancellations and Returns

If you do wish to cancel an order, please email us at mst.sialbany@gmail.com to let us know.

You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed.  If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.  You can return products by sending them to our Returns Address below.  Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us.  You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

If you cancel a contract within the 14 day cancellation period, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for.  You will not be refunded for any costs you have incurred for returning the products to us.  

Multi-Sensory Time Team
c/- Soroptimist International Albany
PO BOX 994
Albany WA 6331

Nothing in these terms affects your statutory rights.